[Close] 

Program Manager I

Job Description

The Program Manager is a customer oriented role which leads and directs multiple projects under limited supervision. The Program Manager manages projects from inception to completion, identifying and documenting project requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project and budget status, and managing issues to resolution. Program Managers are responsible for the project over the entire project life-cycle (initiation, planning, execution, control, project closeout). They are also responsible for assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of project. Program Managers are expected to build trust and relationships with customers through the delivery of successful outcomes in alignment with Optiv s commercial commitments.

The Program Manager is considered a proven authority in the Optiv PMO. They are responsible for mentoring, training, and may have a team assigned to them that they must lead and develop. The Program Manager must have a broad and deep knowledge of the various Optiv practices, and possess expert-level knowledge of PMO processes and systems. They must have the ability to effectively lead difficult projects that span multiple practices and geographic areas. The Program Manager must also be an expert in providing consistent project status to PMO and Practice leadership across all of the projects they manage.

The Program Manager oversees all project activity with key clients across Optiv practices and lines of business. They routinely serve as the single face to the client and direct multiple high-priority and often complex projects. The Program Manager works with the Client Delivery Executive in their Area to match capacity to demand and orchestrate the proper alignment of Project Managers to the clients they work with. The Program Manger often leads project managers in cross-practice and complex engagements and are integral in building relationships with their client counterparts or key points of contact. They also contribute to business development by identifying new opportunities and sharing this information with account leadership.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Team Leadership experience.
  • Delivery & Performance Management.
  • Quality Assurance.
  • Project Budgeting.
  • Escalation Management negotiation and conflict resolution skills.
  • Business Development.
  • Executive Reporting and Presentation Skills.
  • Excellent written and verbal communication skills.
  • Stakeholder management.
  • Independently manage project activities from inception to completion.
  • Provides a single point of contact during the project for all aspects of the engagement including escalations.
  • Communicate with stakeholders on project performance and project issues.
  • Conduct and coordinate meetings and provide project update summaries to appropriate parties.
  • Communicate client concerns, questions and conflicts to sales and service delivery teams.
  • Meet regularly with team to aid in identifying issues and strategies.
  • Responsible for coordination and collaboration of project events, meetings, and technical resources and must have experience with third party relationships.
  • Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.
  • Take proactive steps to protect the company from project issues and risks.
  • Proactively monitor and report on project budget, timelines and deliverables.
  • Build and develop relationships with internal and external stakeholders.
  • Review and lead clarification (as required) of project scope, captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.
  • Study assigned programs, understand client requirements, and analyze program goals and targets.
  • Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.
  • Provide project metrics to PMO and Practice Leadership for decision support.
  • Provide support across the PMO project portfolio to address at risk projects and escalations where necessary.
  • Understand and be able to speak to Optiv s portfolio and offerings in alignment with customer goals and objectives
  • Maintain awareness of emerging technologies and project management techniques.
  • Identify opportunities for improvement within the PMO and formulates proposed tools, policies, and processes to improve overall effectiveness and the client experience.
  • Provide overall leadership of the other PMs in an assigned practice or geographical area.
  • Demonstrate expert-level of knowledge on PM process and supporting systems and actively lead the training and further development of more junior team members.

Train and mentor more junior members of the PMO team

  • Effectively lead complex projects that span multiple practice areas.
  • Partner with practice or area leadership as a key member of their leadership team.
  • Embody OPTIV Core Values at all times.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervise personnel within the PMO, and others as assigned

Qualifications

QUALIFICATIONS

Education and Experience

  • 7+ years of experience in a customer facing project/program delivery leadership role within a professional services or consulting organization
  • Project Management Professional (PMP) certification required.
  • CISM or CISSP certification required.
  • Project Management expertise, specifically demonstrated success managing multiple clients and disparate initiatives on a long term-basis. Management of specific security-related projects strongly desired.
  • Management of security-related projects strongly desired.
  • Significant experience as a Consultant providing security expertise to clients preferred.
  • Familiarity with Project Management methodologies, best practices, and toolsets required.
  • Experience interfacing with both clients and partners required.
  • Excellent written and verbal communication skills required.
  • Outstanding time management and organizational skills required.
  • Ability to work independently with limited supervision required.
  • Previous experience in a security services environment preferred.
  • Current knowledge of security threats, solutions, security tools and network technologies strongly desired.
  • Superior problem-solving skills required.
  • Ability to work as a team player, strong interpersonal and communication skills required.

Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills required.

  • Bachelor s Degree from four-year college or university (a combination of education and demonstrated experience in the industry may be considered).
  • Must Have:
  • Valid Driver s License
  • Ability to travel up to 50-75 percent of the time
  • Ability to be on-site in Rosemead CA daily
  • Ability to work a flexible schedule (supporting multiple time zones when needed)

#LI-BP1

Additional Information

All your information will be kept confidential according to EEO guidelines.

I'm interestedPrivacy Policy

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Administrative Program Manager - Part-Time (50...
San Francisco, CA California Institute of Integral Studies
Sales Operations/ Partner Program Manager
Sunnyvale, CA Advantage Resourcing
Program Manager - Gameplan
San Francisco, CA Ubisoft Entertainment
Administrative Program Manager - Part-Time (50...
San Francisco, CA California Institute of Integral Studies
Design Program Manager, Powered by Airbnb Homes
San Francisco, CA Airbnb, Inc.
Manager I Behavioral Health PSW MFT
Fremont, CA Kaiser Permanente